How to download an electricity usage file from your provider

If your household is fitted with a smart meter, then your electricity consumption is being metered in 30-minute intervals and you are able to request that data from your electricity retailer or distributor.

Retailers and distributors are required to provide interval data to customers within 10 working days of receiving a request.

Some retailers and distributors have online portals where you may be able to directly download your consumption file in a matter of minutes. For other retailers and distributors, you may be required to call or email the customer service centre to obtain your consumption file.

Please refer to the table below to find out what options your retailer and distributor provides.

Electricity retailerAvailable from their call centreAvailable from their website portalExample of consumption fileElectricity retailer's website address
AGL EnergyYesYesAGL Energy examplewww.agl.com.au
AlintaEnergyYesNoAlintaEnergy examplewww.alintaenergy.com.au
Blue NRGYesNoBlue NRG examplewww.bluenrg.com.au
Click EnergyYesNoNot Currently Availablewww.clickenergy.com.au
Diamond EnergyYesNoDiamond Energy examplewww.diamondenergy.com.au
Dodo Power & GasYesNoDodo P&G examplewww.dodo.com
EnergyAustraliaYesNoEA examplewww.energyaustralia.com.au
ERM PowerYesYesERM Power examplewww.ermpower.com.au
Lumo EnergyYesYesLumo Energy examplewww.lumoenergy.com.au
Momentum EnergyYesNoMomentum Energy examplewww.momentumenergy.com.au
Neighbourhood EnergyYesNoNeighbourhood Energy examplewww.neighbourhood.com.au
Origin EnergyYesNoOrigin Energy examplewww.originenergy.com.au
People EnergyYesNoNot Currently Availablewww.peopleenergy.com.au
PowerdirectYesNoNot Currently Availablewww.powerdirect.com.au
PowershopYesNoNot Currently Availablewww.powershop.com.au
QEnergyYesNoNot Currently Availablewww.qenergy.com.au
Red EnergyYesNoRed Energy examplewww.redenergy.com.au
Simply EnergyYesNoSimply Energy examplewww.simplyenergy.com.au
Electricity distributorAvailable from their call centreAvailable from their website portalExample of consumption fileElectricity distributor's website address
CitiPower / PowercorYesNoCitiPower/Powercor examplewww.powercor.com.au
JemenaYesYesJemena examplewww.jemena.com.au
AusNet ServicesYesYesAusNet Services examplewww.ausnetservices.com.au
United EnergyYesYesUnited Energy examplewww.unitedenergy.com.au

How to upload an electricity usage file to Victorian Energy Compare

If you would like to obtain your electricity usage file and upload it to Victorian Energy Compare, then you need to:

  1. have had your smart meter for 12 or more months as Victorian Energy Compare requires 12 months of Smart Meter data
  2. obtain a file from your electricity retailer or distributor (either by downloading from their website, or by contacting their service centre)
  3. upload your usage file to Victorian Energy Compare via the 'Upload your usage file' option.

Victorian Energy Compare requires the file to have a minimum of 12 continuous and complete months. Victorian Energy Compare will not be able to accept all files, so it may help to tell your retailer or distributor that you require your consumption data for the purpose of uploading into Victorian Energy Compare.