Contact us

Online form:

If you have specific questions use the below online form to directly contact the Residential Efficiency Scorecard team at the Department of Environment, Land, Water and Planning.

Contact Form

Email: the Residential Efficiency Scorecard team at DELWP.

Phone: For general information about the Scorecard program or to contact the Department phone: 136 186

Subscribe to the Scorecard Bulletin (see a sample Scorecard Bulletin)

Call from anywhere in Australia, from Monday to Friday, 8am to 6pm. Call costs may vary, (mobiles and public telephones may incur additional costs.)

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit