Contact us

Online form:

If you have specific questions use the below online form to directly contact the Residential Efficiency Scorecard team at the Department of Environment, Land, Water and Planning.

Contact Form

Email: the Residential Efficiency Scorecard team at DELWP.

Phone: For general information about the Scorecard program or to contact the Department phone: 136 186

Subscribe to the Scorecard Bulletin (You can also view older bulletins: Bulletin #1Bulletin #2 | Bulletin #3 | Bulletin #4 | Bulletin #5 | Bulletin #6)

Call from anywhere in Australia, from Monday to Friday, 8am to 6pm. Call costs may vary, (mobiles and public telephones may incur additional costs.)

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit