What happens during a Scorecard assessment

An accredited assessor will visit your home to conduct a thorough on-site assessment. They collect data covering room sizes, construction materials, window type, placement and furnishings, insulation, your hot water system, heating, cooling, lighting and any renewable energy sources.

The assessment includes taking photographs of household energy features for quality assurance purposes. The Scorecard's purpose-built software means the results are instantly accessible so you will get immediate feedback from the assessor.

Diagram of assessed home features

At the end of the assessment the assessor will provide your home’s star rating and you can view your Scorecard certificate. The certificate will also be sent to you later, after quality checks have been completed.

Your certificate:

  • shows your home’s star rating out of 10
  • shows where your energy is being used
  • rates the efficiency of various elements of your home, such as the building itself and major appliances
  • rates the performance of your home in hot and cold weather
  • provides practical options to improve your home’s energy efficiency.

There is also an opportunity to discuss how you can use the appliances and features of your home to further improve their efficiency.

The star rating is independent of household habits - it doesn't take into account whether you leave the lights on, for example – but you can talk to your assessor about other things you can do to reduce your energy use.

Many assessors offer complementary services, such as blower door testing to understand how leaky the house is, putting you in touch with trusted suppliers, performing upgrades or working with your builder to improve results. If you have a particular requirement just ask when you call for a quote.

Download the fact sheet (.PDF, 440 KB)

Download the fact sheet (accessible document, .docx, 2.47 MB)

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Page last updated: 13/10/20