Here you will find information and resources for tradespeople who would like to learn more about the Victorian Energy Upgrades program, including how to participate and benefit from the program.

This page is intended to be a live resource for tradespeople to use and can be updated as needed. Can’t find what you’re looking for? Have a suggestion for improvements to this page? Please email us at energy.upgrades@delwp.vic.gov.au.

Whether you are starting your own business or just looking to gain a competitive edge, the Victorian Energy Upgrades program can help you stand out from the crowd.

By participating, you can help your customers reduce their energy bills while also reducing greenhouse gas emissions. Helping you and your customers save money and helping the environment. It’s a win win!

Rising energy costs means more Victorians are looking to invest in energy efficient products and services. Investing in energy efficiency will help reduce the overall long-term costs of everyday living. By participating in the program, you can help your customers receive discounts or rebates on these investments.

The Victorian Energy Upgrades program offers a range of upgrade opportunities to both residential and business customers. Several activities require skilled tradespeople such as electricians to either lead the upgrade or play a supporting role for the upgrade. The activities that require an electrical license to lead an upgrade are:

When you are installing…

And…

Efficient ducted reverse cycle air-conditioner (air to air heat pump)

You are not replacing any equipment because there is no existing heating or cooling, or you are replacing:

An inefficient ducted air-conditioner (air to air heat pump); or

A central electric heater

Efficient reverse cycle air-conditioner (air to air heat pump)

You are replacing one of the following systems:

A hard-wired electric room heater; or

A room air-conditioner (air to air heat pump) or other room heater; or

A plug in electric heater or wood fired heater; or

A refrigerative air conditioner (non-ducted) and a hard-wired electric room heater; or

A refrigerative air conditioner (non-ducted) and a plug in electric room heater; or

A refrigerative air conditioner (non-ducted) and a gas room heater

Efficient ducted evaporative cooler

You are replacing a refrigerative air conditioner (ducted or non-ducted)

Efficient lighting (households and businesses)

You are replacing inefficient lighting such as halogen downlights or GLS halogen lamps

Energy efficient lighting in the non-residential sector

You are replacing one of the following systems in the following environments:

An inefficient lighting such as linear fluorescent lamps or mercury vapour lamps in a non-residential building; or

An inefficient lighting such as metal halide lamps in a privately owned non-building area; or

An inefficient lighting such as metal halide lamps in a public space

The Victorian Energy Upgrades program offers a range of upgrade opportunities to both residential and business customers. Several activities require skilled tradespeople such as plumbers to either lead an energy efficiency upgrade or play a supporting role for an upgrade. The activities that require a plumbing license to lead an upgrade are:

When you are installing…

And…

License type:

Efficient ducted gas heater

You are not replacing any equipment because there is no existing heating, or you are replacing:

  • Gas fitting
  • Mechanical   services

An inefficient ducted gas heater; or

A central electric heater

Efficient gas room heater

You are replacing one of the following systems:

  • Gas fitting
  • Mechanical   services

A hard-wired electric room heater; or

An inefficient gas room heater; or

A Plug in electric heater or wood fired room heater

Efficient flexible or rigid ductwork

You are replacing ductwork that is connected to a ducted gas heater

  • Gas fitting
  • Mechanical   services

Gas storage water heater

You are replacing an inefficient electric water heater

  • Water supply
  • Mechanical   services
  • Gas fitting (If relevant)

Gas instantaneous water heater

Electric boosted solar water heater

Heat pump water heater

Gas boosted solar water heater

Efficient gas boosted solar water heater

You are replacing an inefficient gas water heater

  • Gas fitting
  • Water supply
  • Mechanical   services

The amount of discount or rebate depends on how much energy can be saved from an upgrade. The higher the energy savings, the more VEECs can be created by the AP and the larger rebate.

To work out the total discount, you need to work with an Accredited Provider or become an Accredited Provider yourself. The Accredited Provider will be able to advise you on the estimated discount, which is based on several factors such as the type of product being replaced, the type of energy efficient product you install, and the location of the upgrade. Once you have this information, you can then inform the customer about how much to expect in return for the upgrade.

You can offer discounts or rebates to consumers for an upgrade by partnering with a business accredited under the program, called Accredited Providers (APs), or becoming accredited yourself.

By participating in the program, you can make your services more attractive to customers than your competitors. For example, you can offer customers high efficiency products at a discount so that they can save money on their energy bills. The discounts could mean that the customer could receive a higher quality and more efficient product at a similar or even reduced price than an inefficient alternative.

You can also collect part of the rebate for your services as additional profit. This must be negotiated with the customer and the AP before any upgrade occurs so that all parties agree.

If you want to start working under the program straight away, the best way to participate under the program is partnering up with an existing Accredited Provider. Working with an Accredited Provider means that you are not responsible for the paperwork and any program administration that comes with it. There are 4 steps for participating:

By working with an existing AP, you can avoid all the administrative responsibilities necessary for participating. You can also start straight away.

There are 4 steps for participating:

Step 1:

First, you need to investigate the opportunities you are interested in delivering. For more information about the opportunities, navigate back above to the opportunities section.

Step 2:

Connect with one of the listed APs you are interested in delivering. We recommend that you speak to more than one AP and find out which one offers you the best opportunity or service for your business. You can find the list of APs per opportunity via https://www.victorianenergysaver.vic.gov.au/save-energy-and-money/discount-energy-saving-products/save-with-these-energy-efficient-products

When you are discussing the program with an AP, you could talk about:

  • payment terms – you or the customer
  • obligations
  • how the price is set for an upgrade

Step 3:

Once you have chosen an AP, you must follow the program’s requirements. These compulsory requirements may include installing registered products, following decommissioning requirements, providing a safety certificate and photographs. The Accredited Provider can advise you of the requirements.

Step 4:

When you complete an upgrade, you must complete the AP’s paperwork and submit it to the AP for verification. This paperwork will include your details, any safety certificate and photos of the work. Once verified, the AP can then pass on the money to the customer and/or you – depending on the agreement with the customer and the Accredited Provider.

Be sure to discuss how you will split the rebate between the AP, yourself and the customer prior to completing the activity. Some tradespeople negotiate for the Accredited Provider to pay them, allowing the tradesperson to offer a point of sale discount to the customer.

APs understand all the program requirements that need to be met to receive the rebate. Once the program requirements have been met for an upgrade, APs submit this information to the Essential Services Commission (ESC), the program administrator, to receive Victorian Energy Efficiency Certificates (VEECs).  

VEECs are a type of currency for the program and can fluctuate in price. Each activity attracts a certain amount of certificates, or in other words, a certain amount of money. The long term average VEEC price is around $19 each.

By being able to create VEECs, you can offer the consumer a discount or rebate directly based on the amount of money generated from creating the VEECs. How you offer the discount will vary – it could occur before the upgrade (discount) or after the upgrade (rebate).

To become an AP, you must apply to the Essential Services Commission (ESC), the program administrator. This requires completing paperwork and demonstrating capability to meet the program’s requirements. Time frames are difficult to estimate but it can take several months. Becoming accredited attracts a one-off $500 fee. For more information on how to apply, go to https://www.veet.vic.gov.au/ and select ‘getting accredited’ on the home page.

The good thing about becoming accredited is that you are able to participate directly with your customers. This means you do not need to work with any third parties to offer the discount.

We have several resources that may help you get started in the program.

Savings for households factsheet
(PDF, 1.1 MB)

Savings for business factsheet
(PDF, 1.3 MB)

For more information about how the program works, check out this video on the Victorian Energy Upgrades page.

Page last updated: 07/11/18