Your right to get help
If you are having trouble paying your energy bill, there are rules which mean your energy company must let you know what help is available.
You should contact your energy company first and ask to speak to their Hardship Team. This team will be able to discuss your assistance options, such as paying smaller amounts more often or delaying payment of a bill. Anyone with a hardship plan in place, can’t be disconnected or be pursued for debt – so it’s vital that you reach out to your company if you are struggling to pay your bills.
To learn more about your right to assistance under Victoria’s nation-leading Payment Difficulty Framework, visit the Essential Services Commission
Take control of your energy bills
The Victorian Government has put in place measures to make sure Victorians are always getting a fair deal when it comes to energy.
We know that energy bills can be stressful and confusing. That’s why we’ve developed this simple guide to help you save energy and reduce your costs.
There are 4 simple steps to get on the path to cheaper energy:
- check your energy concessions
- make sure you are on your company’s best offer or the Victorian Default Offer
- apply simple energy saving tips to keep warm and stay cool
- ask your company for help if you’re having trouble paying your bills
Find out more below or visit the Energy Info Hub
Caring for our card holders
If you’re a concession card holder, there are many concessions you can apply for including the annual electricity concession and the winter gas concession which each provide 17.5% off energy bills. Help is also available for people with medical issues like life support and those needing medical cooling. There’s even the excess gas concession, which you may be able to claim if your winter bill is higher than expected and heaps more.
Help with overdue power bills
If you live in a low-income household or are experiencing hardship, you may be eligible to apply for a grant under Victoria’s Utility Relief Grant Scheme. Grants are available of up to $650 on each electricity, gas or water utility in a two-year period, or $1,300 over two years if you only use a single source of energy, such as electricity. This applies to card holders as well as low income renters and homeowners.
Find out about the grants that help households pay their overdue energy bills
Shop around – and earn $50
To ensure you are on the cheapest energy deal available for you, visit the Victorian Energy Compare website. And until 30 June 2020, when you complete this short process, all households are eligible for a one-off $50 Power Saving Bonus payment.
Your right to good service
If you’ve complained to your energy provider about the service they’re offering you and nothing has been resolved, you can lodge a complaint with the Energy and Water Ombudsman (Victoria) (EWOV) – and they’ll investigate. Phone EWOV on 1800 500 509 or visit EWOV
Simple tips to slash power bills
See how much you can slash your power bills with these simple tips. Did you know you can save $115 a year by washing clothes in cold water, or cut your lighting costs by 80% by installing LED bulbs? Our top tips can help you save energy, and most won't cost you a cent.
Page last updated: 21/05/20