Why are my energy bills so high?

Seasonal usage: A very hot summer or a very cold winter can drive your bills up.

House design: Some homes do not take advantage of natural heating and cooling opportunities.

Habits, lifestyles and household size: How much heating, cooling, washing, showering, cooking and clothes washing is done in your house?

Some costs on your bill can be reduced

Pay less for energy: Energy costs have gone up significantly over the last five years. Go to Victorian Energy Compare to compare offers from retailers and make sure you are getting the best deal for your household.

Check your appliance use: The more appliances you have and use, the higher your energy bills will be. Check running costs with our appliance calculator.

Make simple changes: Our Top 10 Ways To Save Energy are easy and several small savings add up to big savings.

What can I do if I’m having trouble paying my energy bills?

If you are having trouble paying your energy bill, there are rules which mean your energy retailer must let you know what help is available and work with you to provide the right assistance.

A range of concessions are also available to those with a valid concession card.

Find out more about your right to assistance and what help is available at Having trouble paying your bills?

What if there's an error on my bill?

Occasionally a mistake might be made in calculating your gas or electricity use (however because smart meters are read daily they are more accurate than old-style meters).

If you think your bill is wrong, contact your energy retailer. If you continue to be unsatisfied, you can take your issue to the Energy and Water Ombudsman. Our complaints, safety and outages page has more information.

There is more information about billing at understanding your energy and gas bill.

How can I monitor my usage more closely?

Your smart meter gives you the opportunity to monitor your electricity use on a daily basis. All Victorian distribution networks and some retailers provide a web portal to provide access to their customers to smart meter data. To register to access your electricity data go to your distributor’s home page. Find your distributor at Energy Victoria or call 136 186.

The Victorian Energy Upgrades program offers energy saving products, including in-home displays. These displays give customers access to real-time information about their energy consumption.

Smart meters enable consumers for the first time to take a detailed look at exactly when and how they are using electricity.

Interactive devices such as in-home displays provide information about hourly, daily, weekly and seasonal consumption, so we can view our energy usage as we go.

Worldwide trials have shown these devices have helped households reduce their electricity use by between 5 and 15 per cent by allowing you to monitor your electricity consumption, providing detailed information about how much energy you're using, and when and how much you’ve used in the past.

If your home has a smart meter installed and correctly configured, an in-home display can be installed to gather your electricity usage data from your meter over a secure wireless connection. You can save on discount energy saving products like an in-home display at the Victorian Energy Upgrades page.

High energy bills? An in-home energy assessment will help save energy and reduce your costs.

Page last updated: 29/04/20