The Victorian Energy Upgrades (VEU) program provides businesses with access to discounts on a wide range of energy-efficient products. This helps cut power bills and reduce greenhouse gas emissions.

Since 2009, the program has supported more than 100,000 businesses to upgrade appliances and equipment.

Take part and save

Eligibility

Most Victorian businesses can participate in the VEU program and be eligible for incentives for energy-efficient products and services.

You can participate in the VEU program whether you’re in the hotel, retail, industry, residential care, city councils or any other Victorian business.

However, Victoria’s largest energy users, approximately 100 businesses, are exempt from the VEU program and have to opt-in to access incentives. Your participation is voluntary.

How much can I save?

­Depending on the size of your business and the upgrade/s, you can save between $500 and $74,000 a year on energy costs.

Your rights under the VEU program

The VEU program has a Code of Conduct setting out minimum standards of behaviour aimed at protecting consumers. This applies to everyone involved in delivering or marketing upgrades.

Victorian Energy Efficiency Target scheme consumer information

The below contains the same information as the Victorian Energy Efficiency Target scheme consumer factsheet (PDF, 148 KB). This information is required to be provided to consumers under the Code of Conduct for the Victorian Energy Upgrades program.

Marketing activities

If an accredited provider or third party operating on their behalf contacts you about the VEU program they must:

  • only market/sell VEU program upgrades to you if you are over 18 years and able to understand the information provided
  • explain that the program is voluntary and you do not have to take part
  • explain how they got your address and why they are visiting your house or business
  • tell you what business they work for
  • always wear an identification card that includes a photo, their full name, contact details, ABN, and main contractor details
  • not use high-pressure tactics to sell or market products or services
  • provide accurate information about the goods or services being provided and their quantity
  • not say things that are false or deceptive – this includes that they work for the Victorian Government or the Essential Services Commission, or that the Victorian Government provides private contact information (such as phone numbers) for the purposes of marketing.

Contracts

If you are working with an accredited provider or a third party operating on their behalf, they must:

  • only enter into a contract with someone who is 18 years or older
  • make sure they tell you about any work to be done and you understand this before the work is started
  • give you information about your rights and obligations under VEU program, as well as the upgrade they are offering and a contract. The contract should detail the product/service, a quote and any additional fees, decommissioning procedures, and cooling-off periods
  • tell you about and make sure you understand any work to be done before it is started
  • tell you who is installing the upgrade if you choose to go ahead with a product or service
  • provide a phone number for you to contact the person or company installing the upgrade.

Undertaking work

When starting work with an accredited provider or a third party operating on their behalf, they must:

  • only start work once you have given your consent
  • not start any work if they haven’t notified you about the details of the job. This might include the time and date, product/service to be installed, and information of the person undertaking the activity, such as their accredited provider and contact details
  • only talk to someone who is over 18 years
  • give you, once the job has been completed, their contact details so you can contact them if required
  • give you dispute resolution information and any instructions and warranty information for product/services installed.

Want to talk to us about the VEU program?

Please call (03) 9032 1310 or email us veu@esc.vic.gov.au

Where else to go for assistance with your rights as a consumer?

  • If you do not wish to receive telemarketing calls you can sign up to the Do Not Call register, which makes it illegal for any non-exempt Australian or overseas telemarketer to contact you. Visit www.donotcall.gov.au/ or call 1300 792 958.
  • If you have a complaint about false or misleading claims, telemarketing or door knocking, contact Consumer Affairs Victoria. Visit www.consumer.vic.gov.au/contact-us or call 131 450.

We reduced our energy bills by $300,000 per year

The savings (from energy-saving products) made the business case a no-brainer for us. There was an immediate difference in the energy bills right from the first week. 

Leon Fairfield, Logistics Manager
Metcash Trading Ltd

Download a leaflet for the Metcash case study.

We saved 90 per cent on our up-front costs

I think it's very important to save energy. For the planet, and for the financial viability of our facility. In a 12-month period, we've saved $5000.

Barry Hobbs, CEO
Violet Town Bush Nursing Centre

Download a leaflet for the Violet Town Bush Nursing home case study.

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Page last updated: 18/07/22